FAQ for fingerprint products
Question 1. Cannot enter the program due to the administrator changed or forgetting password. What will I do?
Answer：firstly, your computer should be installed Office2000. Enter the attendance program installing catalog，find the tt2000.mdb file，double-click，and find the ‘user info’ list in the appear interface，double-click ，to find ‘security flags’ word，cancel all figure of list in the sentence（15 indicates administrator）
Question 2. How to clean the register of attendance administrator？
Answer：make a successful connection between time attendance device and computer, enter attendance device management interface，click the ‘cancel administrator’ button to clean attendance device administrator.
Question 3. I forget the password of database，how to do it？
Answer：enter ‘maintenance and setting’ of management program，click the ‘setting password of database’，then set up new password of database.
Question 4. Sometimes, it’s difficult to register or identify the fingerprint on the attendance device, how to solve this?
Answer： in this case, two ways you can try to solve this. one is to put the finger on forehead to grease the finger for register and contrasting；two is to put finger on scanner for 1or 2 second more till attendance device appear’ please take away finger，this method can enhance success as well.
If above two ways don’t make sense. Then try to use ID code plus password to register finger.
Question 5. How to use the business check-in and business check-out？
Answer ：when the staff needs to go out，the staff should check -out on attendance device. When the staff comes back，he should select business check-in.
Question 6. When inquire attendance record，we select the top department，select all staff，why cannot see records? But it truly displays that saved downloading data？
Answer： maybe the data record time is not in the inquire range. If want to see the origin record time, must open attendance database（att2000.mdb），enter check-in-out list，can see all origin records，prove that origin attendance record is in the range which you inquire.
Question 7. I have assigned shift. Why no result of account and statistics
Indicating leave, come late, gone early?
Answer: firstly enter management to check the setup shift. in normal
condition the name of shift and corresponding time period display
in blue color in right time box. if there no any problem, enter
staff shift list to view the starting date of staff shift. The starting date is
beyond the account and statistics time range, isn’t it? if no, assign
shift again, fix new starting date.
Question 8. How to cancel the schedule which has been set up？
Answer：you can add an empty schedule， then use the empty to replace the schedule which will be cancelled，enter schedule management to cancel corresponding schedule, OK.
Question 9. Why the stored record is less than downloaded data while in the process to download all data?
Answer: while loaded down and record, the attendance program can determine downloaded record. The repeated record will be cancelled automatically. The stored record will not be stored again.
Question 10. Why the loaded record appears, but cannot find it while inquire it?
Answer: Confirm time range you inquire is in accordance with attendance time
of loaded record, If it’s not. Please check attendance record by day, month,
year. After loaded down record, or open database of ”att2000.mdb”. Enter
check-in-clock-induler to see all origin record. Confirm time of
attendance original record is within the range of acquirement. Pay
attention to years record especially.
Question 11. Why I attend normally，but it shows I stay away from work without leave or good reason？
Answer：Check your period time setting first，confirm your attendance record is in the range of check-out time，example，you setup the check-out time is from 17：00 to 18：00，you check-out time record is16：30，so that the record is invalid，system will indicate neglect afternoon（in attendance rule, no check-out is neglect）next，examine you attendance time is correct or not.
Question 12. Why I cannot add new schedule in shift management？
Answer：the program has to set up time period of shift，then can set up schedule，please check the time period of shift is set or not.